What to do when the system fails?
Nightmare senario – the whole system has crashed. No one knows why. What does the systems librarian do now?
Ideally the system should fixed – which involves diagnosing the problem. Mobilising the technical support team. Is it a big problem, is there a workaround which will get the system up and running again?
But what about the users? They need to be informed about what is going on and how long you anticipate the problem to last.
How does one person deal with all the necessary tasks involved. Of course the answer planning. A systems librarian needs to develop a Crisis Plan which can be put into action, when a crisis arises.
Our course has discussed the benefits of such plans, but I wonder how people go about creating them. Does everyone start from scratch with their own plan? Is there a crisis plan template out there that everyone is using?
